Standard 3-day delivery service is SGD8 (flat rate) for all domestic orders except for certain promotional periods where free standard shipping is offered. We ship out purchases within 1-2 working days. Express/Same-Day domestic delivery is available at $25 flat for orders placed by 1pm on weekdays. Should you place your order after 1pm on weekdays and opt for express delivery service, your order will be delivered to you by the next working day.
Note: If an item that you are purchasing is located in Indonesia, there will be an international shipping fee of SGD35/order. This international shipping fee will automatically be added during checkout. Delivery of such international shipments will take between 3 to 5 workings days barring any unforeseen delays by the freight forwarding service. Please also be advised that the prevailing GST is payable by the customer for all international purchases above SGD400 and we are unable to under-declare your purchases for legal reasons. The applicable duties will be calculated and paid directly to the freight collecting agent on behalf of local authorities.
Buyers may opt for self-collection from our showroom located at 201 Henderson Road, #04-10 Apex@Henderson, Singapore 159545 during our operating hours (11am to 6pm Mon - Fri and 11am - 1pm Sat. We are closed on Sundays and public holidays).
We ship international orders (excludes Indonesia) via FedEx. Shipping fee will be calculated based on the product type and weight. Please note that the customer is fully responsible for any duties and taxes that may be levied on the purchase, as well as ensuring that items purchased can be legally imported into the destination country. Restrictions and regulations may apply for certain types of items such as exotic leathers. Please contact us for international shipments fee quote via email@example.com or our mobile at +65 9299 8806.
Once your package has been processed and shipped out, we will send you a notification email with your tracking number for all standard domestic deliveries as well as international shipments. Domestic orders with Express Shipping will be provided a direct link through your registered mobile for tracking of the delivery status.
We can accept returns for domestic online purchases of fitted items only (clothing or shoes) provided the return tag remains fully intact. Should your fitted item purchase not fit, you can initiate a return request within 24 hours of receipt of item/s via our mobile (+65 9299 8806) or email (firstname.lastname@example.org) for assistance. Upon confirmation of your request by our team, you can drop off your item/s directly at our showroom during our operating hours where your returned item/s will be processed for store credit within 3 working days after.
Online purchases of non-fitted items (for example: bags, small leather goods and accessories), all offline purchases, international orders, items from International Sellers, as well as returns requests submitted after 24 hours of receipt of item/s will regrettably all not be accepted for returns.