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Frequently Asked Questions

GENERAL

Why should I buy on Huntstreet?

As the established and preeminent authentic luxury marketplace from Indonesia, Huntstreet provides a safe and trusted environment for our members to buy and sell their pre-owned luxury fashion items. For buyers, be spoilt with choices on our user-friendly platform where you can find thousands of highly curated luxury and contemporary designer items to call your own! All listings on Huntstreet are pre-qualified so we only accept items that are of brand new, excellent or at the very least good-to-fair condition to be listed on our platform for sale. With over 60,000 items sold on our platform to date, our community of buyers love our wide curation of luxury designer items that are well priced well-priced, hightly curated and quality-controlled by our team of experienced specialists.

Does Huntstreet guarantee the authenticity of items sold on the platform?

As a marketplace, Huntstreet serves as an independent platform where we connect sellers who wish to sell their preowned or new luxury items to prospective buyers looking to buy luxury items. While we have a strict Anti-Counterfeit Policy in place, Huntstreet is not affliated with, nor sponsored by, any of the brands featured for sale on our platform. All intellectual property, trademarks and copyright remain the sole property of their respective brand owners and Huntstreet, in no way, claims to be associated with any of these brands nor do we proclaim - on behalf of the brand owners - to guarantee the authenticity on any item sold on our platform.

All items sold on our marketplace platform will still go through a stringent process of quality control and verification checks to ensure that items are indeed as represented by the seller in their listing. As the leading and largest luxury resale platform in Indonesia with over tens of thousands of satisfied customers, we pride ourselves in our ability to offer a platform where our buyers and sellers feel safe and assured for their luxury fashion needs. Our team of experienced in-house experts have the industry know-how and is also well-equipped with the tools and technology to detect counterfeit items.

What are your operating hours like?

Our online platform is accessible 24x7 throughout the year for your luxury shopping needs. We also have a showroom in Singapore where you can make an appointment to browse and shop in comfort. The showroom is open Mondays to Fridays from 11am to 6pm and on Saturdays from 11am to 1.30pm (strictly by appointments only). Schedule an appointment to visit our showroom today here.

Where are you located?


Our showroom is at 201 Henderson Road, #04-10 Apex@Henderson, Singapore 159545 which is conveniently located in the central part of Singapore. We are open Mondays to Fridays from 11am to 6pm and on Saturdays from 11am to 1.30pm (strictly by appointments only). Schedule an appointment to visit our showroom today here.

How does the Quality Control process work for buyers?

Huntstreet serves as a trusted escrow service for our buyers on our marketplace. When you make a purchase on our platform, your payment will be held in escrow by Huntstreet until your item gets shipped safely to you. Should your order ever have to be cancelled for unforeseen circumstances, Huntstreet will then assist to process the refund to you accordingly in the form of Huntstreet Store Credits.

Typically, whenever there is a need for an order cancellation, the refund to the buyer will be processed within 24 hours (excluding weekends and Public Holidays). Buyers who use credit/debit card payments for the initial payment will have their refunds automatically returned to the same card. Depending on your respective financial service institution, your refund may take up to 14 working days to be reflected in your account.

Buyers who made payment via direct Bank Transfer will have their funds credited directly back to the same account within 24 hours (excluding weekends and Public Holidays). Buyer should ensure that their bank account number, branch address and account name is accurately and clearly indicated to Huntstreet. We shall not be responsible for any delay should a refund be returned to Huntstreet in the event wrong bank account information was provided to us by the buyer.

What is the Huntstreet Buyer Protection?

All items sold on HuntStreet are subject to a stringent verification and Quality Control process by our team of in-house experts and aided by high-end authentication technology.

In the unlikely event that you find any significant misrepresentation issues with the item received, you have a 2-day Buyer Protection period upon receipt of item to flag a complaint. Our Quality Control team will then further investigate your complaint and issue a refund if your claim is verified.

The following complaints is covered under the Buyer Protection:
  1. Incorrect item shipped
  2. Item is not authentic
  3. Item is significantly not as described

If no claim is made within 2 days of receipt of item, the earnings held in escrow will be released to the seller. Once payment has been released, all sales are final and no returns/exchange nor refunds will be provided.

Items that do not fit or is not suited to your taste (i.e. change of mind) is not covered under the Buyer Protection policy. In such instances, buyer can easily relist the item for sale on Hunstreet.


HOW TO SHOP

How do you shop on Huntstreet?

Shopping on Huntstreet is easy and fun! Browse our online marketplace where thousands of curated and well-priced luxury + contemporary designer items are available for you to call your own!

Visit our website www.huntstreet.sg. Once there, you can easily browse by major categories or shop by your favourite brand or directly input your desired item in the search field for immediate filtering of items available for sale.

All listings on our platform will have the key item information needed for you to assess and compare. However, you can always request for more information from a seller for a specific item for sale through our Customer Service team if desired. We will obtain the necessary information from the seller for you to make an informed decision.

Once you have decided to purchase an item, simply add it to your Huntstreet Bag and follow the onscreen instructions for a smooth checkout. When you have completed your check out, an email order confirmation will also be sent to your registered email account for your records. Huntstreet will then work with the seller and assist with the delivery fulfillment of your order.  

Alternatively, you can also visit our showroom located at 201 Henderson Road, #04-10, Singapore 159545 to physically browse and try on most of the items we have for sale. To book your private shopping slot, simply schedule an appointment using thus link here.

What payment methods are accepted on Huntstreet?

Huntstreet provides a variety of convenient digital payment methods for our buyers and these include:

- Credit/debit card using major credit cards including Visa/MasterCard/Amex
- Direct bank transfer or PayNow to Huntstreet's bank account as an escrow service. We will release the payment to the seller once the buyer has received the item
- Huntstreet Store Credits to offset your purchases

What is a Huntstreet Store Credit Balance?

Huntstreet Store Credits are shopping credits in your account that can be used to purchase desired luxury items on our platform.
You obtain Store Credits from converting your Earnings (if you are a seller) into Credits or you may receive Credits in the form of a refund for any cancellation of past transactions. Please be also advised that Store Credit can only be used for purchasing of items on our platform and cannot be converted into cash.

How do I get more information about an item?


All listings on our platform will have the key item information needed for you to assess and compare. However, you can always request for more information from a seller for a specific item for sale through our Customer Service team via email sg@huntstreet.com or WhatsApp us at 9299 8806 if desired. We will obtain the necessary information from the seller for you to make an informed decision.

DELIVERY & FULFILMENT

What are the shipping/delivery costs for Singapore?

Standard 3-day delivery service is SGD8 (flat rate) for all domestic orders. We ship out purchases within 1-2 working days.
Express/Same-Day domestic delivery is available at $25 flat for orders placed by 1pm on weekdays. Should you place your order after 1pm on weekdays and opt for express delivery service, your order will be delivered to you by the next working day.

Note: If an item that you are purchasing is located in Indonesia, there will be an international shipping fee of SGD35/order. This international shipping fee will automatically be added during checkout. Delivery of such international shipments will take between 3 to 5 workings days barring any unforeseen delays by the freight forwarding service. Please also be advised that the prevailing GST is payable by the customer for all international purchases above SGD400 and we are unable to under-declare your purchases for legal reasons. The applicable duties will be calculated and paid directly to the freight collecting agent on behalf of local authorities.

Can I change my shipping address?

Should you need to change your delivery address upon placing your order, you may do so by notifying our Customer Service team immediately via WhatsApp at +65 9299 8806 or email sg@huntstreet.com.

IMPORTANT: Changes to delivery address can be arranged with sufficient notice but we regret to inform that we are unable to make any changes once your item has been dispatched. Huntstreet shall also not be liable for your package in the event of a non-delivery or delivery to addresses that you might have wrongly indicated. It is therefore important that you check your inputted shipping address prior to confirming your order. Should an order require re-delivery, we will be able to do a second-delivery at no extra charge. However, in the event that a third re-delivery is required, a further administrative delivery fee of SGD15 will be added and prepayment is needed before your item will be sent for the third delivery.

How long does it take for my purchased item to ship?

Delivery timeframe may differ for each item sold due to the location of the seller but you can always find this information indicated under 'Delivery Information' in every listing. Generally, all purchased items will be prepared and dispatched in 1-2 working day from our Singapore Showroom (or between 3-5 working days if the item is purchased from an international seller) after quality control checks and inspection. If the item that you've purchased has the 'Express Shipping' option indicated, it will be shipped out to you either same day or next working day. Should there be any anticipated delays to your shipments, Huntstreet will immediately inform you.

How do I track my order?

You can easily track your order via your Dashboard under "My Orders" to find out the status of your package. Our robust interface allows you to track each step of your purchased item - from the time of purchase, to shipment prepation, quality control checks and the last-mile delivery to you. You will also receive an email notification when the package is en-route to you.

Does Huntstreet provide international shipping?

We ship international orders (excluding Indonesia) via FedEx. Shipping fee will be calculated based on the product type and weight. Please note that the customer is fully responsible for any duties and taxes that may be levied on the purchase, as well as ensuring that items purchased can be legally imported into the destination country. Restrictions and regulations may apply for certain types of items such as exotic leathers. Please contact us for international shipments fee quote via sg@huntstreet.com or our mobile at +65 9299 8806.

For our customers in Indonesia purchasing from our Singapore platform, the shipping fee is chargeable at a flat rate SGD50 per order (non bag items) or SGD100 (per order that includes bag). This delivery fee will automatically be added at checkout.


Are there any shipping rules or restrictions that I should be aware of?

Please note that the customer is fully responsible for any duties and taxes that may be levied on the purchase, as well as ensuring that items purchased can be legally imported into the destination country. Restrictions and regulations may apply for certain types of items such as exotic leathers.

International orders will be shipped via FedEx and your purchase will be declared at the full purchase value for legal reasons. International customers are encouraged to purchase insurance for your shipment to cover any accidental damages or loss of package during transit.

Should you need to change your delivery address upon placing your order, you may do so by notifying our Customer Service team immediately via WhatsApp at +65 9299 8806 or email sg@huntstreet.com.

IMPORTANT: Changes to delivery address can be arranged with sufficient notice but we regret to inform that we are unable to make any changes once your item has been dispatched. Huntstreet shall also not be liable for your package in the event of a non-delivery or delivery to addresses that you might have wrongly indicated. It is therefore important that you check your inputted shipping address prior to confirming your order.

RETURNS

What is Huntstreet's return policy?

We do not accept returns for:
- Items on Discount/Sale
- International orders outside of Singapore
- Non-Fitted Items (Bags, Small Leather Goods and Accessories)
- Items marked NON-RETURNABLE
- Items that have been received by buyer for more than 2 days
- Items from sellers outside of Singapore

For items where returns are accepted (online purchase of clothing and shoes), buyers must submit a Return Request within 24 hours after they have received their item via WhatsApp at +65 9299 8806 or email sg@huntstreet.com. After 24 hours and if no returns notification received from the buyr, the item is considered to be a final sale.


Please note that we only accept returns in the form of store credit that can be used to shop again on the platform.


Please note: - Return item has to be received by Huntstreet within 2 days after receipt of order. Please inform us of your tracking number via Whatsapp so we can track the items you are returning.

- Item needs to be in the exact condition as when shipped to buyer, with all Huntstreet tags still attached.

- Return your item to the following address during our operational hours:

Huntstreet Singapore
201 Henderson Road, #04-10 Apex@Henderson, Singapore 159545
Attn: HuntStreet Returns Team

Mon - Fri (11am to 6pm) and Sat (11am to 1.30pm). Closed on Sundays and public holidays


After the item has been received and reviewed by our team, the item will be cancelled and the selling price of the item (minus shipping fees) will be credited to your store credit account.


How do I submit a return request?

We pride ourselves for being the platform of choice for our community of buyers who love sourcing for luxury items that are well-priced and highly curated on Huntstreet. Client satisfaction is of utmost importance to us and we want you to love your purchases through our platform!

In a scenario where you may have issues with the item you received from your seller, please be sure to flag this within 24 hours of receiving the item. You may do so by contacting our Customer Service via Whatsapp at +65 9299 8806 or email us at sg@huntstreet.com and you will need to input specific complaint details regarding your item and include detailed photos as well. Our team will review your complaint and get back to you within 24 hours thereafter. We may, at times, need to arrange to collect the item from you for further investigation. In the unlikely event that your received item is indeed found to be non-compliant after our checks, Huntstreet will cancel the order and process a full refund to you in the form of Huntstreet Store Credits.

IMPORTANT: Any issue with your item must be flagged through Your Account within 24 hours of you receiving the item, failing which your order shall be considered as final sale with no returns permissible.


We've Updated our Terms & Conditions
Please review our updated terms and conditions and policies at www.huntstreet.sg/terms-and-conditions.
By continuing to access the HuntStreet website; using HuntStreet services, or by closing this dialog, you agree to our updated terms and conditions and policies.