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Frequently Asked Questions

GENERAL

Why should I buy on Huntstreet?

As the established and preeminent authentic luxury marketplace from Indonesia, Huntstreet provides a safe and trusted environment for our members to buy and sell their pre-owned luxury fashion items. For buyers, be spoilt with choices on our user-friendly platform where you can find thousands of highly curated luxury and contemporary designer items to call your own! All listings on Huntstreet are pre-qualified so we only accept items that are of brand new, excellent or at the very least good-to-fair condition to be listed on our platform for sale. With over 60,000 items sold on our platform to date, our community of buyers love our wide curation of luxury designer items that are well priced well-priced, hightly curated and quality-controlled by our team of experienced specialists.

Does Huntstreet guarantee the authenticity of items sold on the platform?

As a marketplace, Huntstreet serves as an independent platform where we connect sellers who wish to sell their preowned or new luxury items to prospective buyers looking to buy luxury items. While we have a strict Anti-Counterfeit Policy in place, Huntstreet is not affliated with, nor sponsored by, any of the brands featured for sale on our platform. All intellectual property, trademarks and copyright remain the sole property of their respective brand owners and Huntstreet, in no way, claims to be associated with any of these brands nor do we proclaim - on behalf of the brand owners - to guarantee the authenticity on any item sold on our platform.

All items sold on our marketplace platform will still go through a stringent process of quality control and verification checks to ensure that items are indeed as represented by the seller in their listing. As the leading and largest luxury resale platform in Indonesia with over tens of thousands of satisfied customers, we pride ourselves in our ability to offer a platform where our buyers and sellers feel safe and assured for their luxury fashion needs. Our team of experienced in-house experts have the industry know-how and is also well-equipped with the tools and technology to detect counterfeit items.

What are your operating hours like?

Our online platform is accessible 24x7 throughout the year for your luxury shopping needs. We also have a warehouse and fulfillment centre in Singapore where we fulfill your online orders during our operational hours Mondays to Saturdays from 11am to 5pm (no walk-ins).

Where are you located?

Our warehouse and fulfilment centre is located at 201 Henderson Road, #04-10 Apex@Henderson, Singapore 159545 which is conveniently located in the central part of Singapore. Currently, we are unable to accept walk-ins but you can easily shop online at our site or contact our Customer Service at +65 9299 8806 during our office hours from Monday - Saturday between 10am to 6pm and.

How does the Quality Control process work for buyers?

Huntstreet serves as a trusted escrow service for our buyers on our marketplace. When you make a purchase on our platform, your payment will be held in escrow by Huntstreet until your item gets shipped safely to you. Should your order ever have to be cancelled for unforeseen circumstances, Huntstreet will then assist to process the refund to you accordingly in the form of Huntstreet Store Credits.

Typically, whenever there is a need for an order cancellation, the refund to the buyer will be processed within 24 hours (excluding weekends and Public Holidays). Buyers who use credit/debit card payments for the initial payment will have their refunds automatically returned to the same card. Depending on your respective financial service institution, your refund may take up to 14 working days to be reflected in your account.

Buyers who made payment via direct Bank Transfer will have their funds credited directly back to the same account within 24 hours (excluding weekends and Public Holidays). Buyer should ensure that their bank account number, branch address and account name is accurately and clearly indicated to Huntstreet. We shall not be responsible for any delay should a refund be returned to Huntstreet in the event wrong bank account information was provided to us by the buyer.

What is the Huntstreet Buyer Protection?

All items sold on HuntStreet are subject to a stringent verification and quality control process by our team of in-house experts and aided by high-end authentication technology.

In the unlikely event that you find any significant misrepresentation issues with the item received, you have a 2-day Buyer Protection period upon receipt of item to flag a complaint. Our Quality Control team will then further investigate your complaint and issue a refund if your claim is verified.

The following complaints is covered under the Buyer Protection:
  1. Incorrect item shipped
  2. Item is not authentic (written proof from brand principals or a Letter of Evidence from Entrupy)
  3. Item is significantly not as described (i.e., style, colour, size, obvious defects not noted in HuntStreet listing)
If no claim is made within 2 days of receipt of item, the earnings held in escrow will be released to the seller. Once payment has been released, all sales are final and no returns/exchange nor refunds will be provided.

Items that do not fit or are not suited to your taste (i.e. change of mind) are NOT covered under the Buyer Protection policy. In such instances, buyer can easily relist the item for sale on Huntstreet.

Can I Request for An Entrupy Certificate For My Purchase From HuntStreet?

HuntStreet is a licenced partner of Entrupy - a leading global AI authentication service provider. Under this arrangement, HuntStreet may, at times, supplement our verification checks for certain brands and product categories using Entrupy's authentication service.

Upon the purchase of a handbag item from HuntStreet (brand and style exclusions will apply), you can request for an Entrupy certificate for an additional nominal fee. The digital certification will then be requested by HuntStreet on your behalf and sent to you electronically thereafter. Please be aware of the following important information regarding the enforceability of Entrupy's certification:

1) The Entrupy certification is issued only to their licenced partner and cannot be made under an individual's name
2) Each certificate is valid ONLY for one year from the date of issuance and may not be extended
3) Dispute of authenticity of any items can only be raised by the certificate holder.

Upon the expiry of the certificate, clients who wish to recertify the item with Entrupy can do so again. Fresh new certification charges apply at the time of request (contact us for full details). HuntStreet shall not be responsible for any item/claim brought to us for an item that was previously certified by Entrupy for another licenced holder.

Is there tax refund for tourists?

Effective 1 Jan 2024, HuntStreet Singapore is a GST-registered entity under the GST Gross Margin Scheme. Under this scheme, HuntStreet does not charge GST on the published/purchase price but instead bears the cost of the tax payable. As a result, both the buyer and seller do not pay GST and cannot claim any input tax on the item(s).

Consequently, there is no tax refund option available for tourists who shops with us at our showroom. 

HOW TO SHOP

How do you shop on Huntstreet?

Shopping on Huntstreet is easy and fun! Browse our online marketplace where thousands of curated and well-priced luxury + contemporary designer items are available for you to call your own!

Visit our website www.huntstreet.sg. Once there, you can easily browse by major categories or shop by your favourite brand or directly input your desired item in the search field for immediate filtering of items available for sale.

All listings on our platform will have the key item information needed for you to assess and compare. However, you can always request for more information from a seller for a specific item for sale through our Customer Service team if desired. We will obtain the necessary information from the seller for you to make an informed decision.

Once you have decided to purchase an item, simply add it to your Huntstreet Bag and follow the onscreen instructions for a smooth checkout. When you have completed your check out, an email order confirmation will also be sent to your registered email account for your records. Huntstreet will then work with the seller and assist with the delivery fulfillment of your order.  

What payment methods are accepted on Huntstreet?

Huntstreet provides a variety of convenient digital payment methods for our buyers and these include:

- Credit/debit card using major credit cards including Visa/MasterCard/Amex
- Direct bank transfer or PayNow to Huntstreet's bank account as an escrow service. We will release the payment to the seller once the buyer has received the item
- Huntstreet Store Credits to offset your purchases

What is a Huntstreet Store Credit Balance?

Huntstreet Store Credits are shopping credits in your account that can be used to purchase desired luxury items on our platform.
You may receive Store Credits by way of a refund for any allowable cancellation of past transactions. Please be also advised that Store Credit can only be used for purchasing of items on our platform and cannot be converted into cash.

How do I get more information about an item?

All listings on our platform will have the key item information needed for you to assess and compare. However, you can always request for more information from a seller for a specific item for sale through our Customer Service team via email sg@huntstreet.com or WhatsApp us at 9299 8806 if desired. We will obtain the necessary information from the seller for you to make an informed decision.

DELIVERY & FULFILMENT

What are the shipping/delivery costs for Singapore?

Standard 3-day delivery service is SGD10 (flat rate) for all domestic orders. We ship out purchases within 1-2 working days.
Express/Same-Day domestic delivery is available at $29 flat for orders placed by 3pm on weekdays. Should you place your order after 3pm on weekdays and opt for express delivery service, your order will be delivered to you by the next working day.

Note: If an item that you are purchasing is located in Indonesia, there will be an international shipping fee of SGD39/order. This international shipping fee will automatically be added during checkout. Delivery of such international shipments will take between 5 to 7 workings days barring any unforeseen delays by the freight forwarding service. Please also be advised that the prevailing GST is payable by the customer for all international purchases above SGD400 and we are unable to under-declare your purchases for legal reasons. The applicable duties will be calculated and paid directly to the freight collecting agent on behalf of local authorities.

Can I change my shipping address?

Should you need to change your delivery address upon placing your order, you may do so by notifying our Customer Service Team immediately via WhatsApp at +65 9299 8806 or email us at sg@huntstreet.com.


IMPORTANT: Changes to delivery address can be arranged with sufficient notice. However, please be advised that we are unable to make any changes once your item has been dispatched. Huntstreet is not liable for your package, in the event of a non-delivery or delivery to addresses that you might have wrongly indicated. Kindly double check your inputted shipping address prior to confirming your order.


How long does it take for my purchased item to ship?

Delivery timeframe may differ for each item sold due to the location of the seller but you can always find this information indicated under 'Delivery Information' in every listing. Generally, all purchased items will be prepared and dispatched in 1-2 working day from our Singapore warehouse (or between 5-7 working days if the item is purchased from an international seller) after quality control checks and inspection. If the item that you've purchased has the 'Express Shipping' option indicated, it will be shipped out to you either same day or next working day. Should there be any anticipated delays to your shipments, HuntStreet will notify you immediately.

How do I track my order?

You can easily track your order via your Dashboard under "My Orders" to find out the status of your package. Our robust interface allows you to track each step of your purchased item - from the time of purchase, to shipment prepation, quality control checks and the last-mile delivery to you. You will also receive an email notification when the package is en-route to you.

Does Huntstreet provide international shipping?

Yes, we ship internationally* via FedEx/DHL.


*Please refer to the list of countries that we ship internationally to :

  • Australia
  • New Zealand
  • Kazakhstan
  • Kyrgyzstan
  • Hong Kong
  • Macau
  • Japan
  • South Korea
  • Bulgaria
  • Hungary
  • Poland
  • Moldova
  • Romania
  • Slovakia
  • Fiji
  • Papua New Guinea
  • Vanuatu
  • Guam
  • Canada
  • Greenland
  • United States of America
  • Denmark
  • Estonia
  • Faroe Islands
  • Finland
  • Iceland
  • Ireland
  • Norway
  • Sweden
  • United Kingdom
  • Cook Islands
  • French Polynesia
  • Samoa
  • Tonga
  • Wallis and Futuna Islands
  • Brunei
  • Malaysia
  • Philippines
  • Singapore
  • Thailand
  • Timor-Leste
  • Afghanistan
  • Bangladesh
  • Bhutan
  • Maldives
  • Sri Lanka
  • Bosnia and Herzegovina
  • Croatia
  • Gibraltar
  • Greece
  • Italy
  • Malta
  • Montenegro
  • Portugal
  • Serbia
  • Slovenia
  • Spain
  • Armenia
  • Bahrain
  • Cyprus
  • Jordan
  • Lebanon
  • Oman
  • Qatar
  • Turkey
  • United Arab Emirates
  • Austria
  • France
  • Germany
  • Liechtenstein
  • Luxembourg
  • Monaco
  • Netherlands
  • Switzerland


International shipping is available at:

i) SGD 79 per transaction

ii) SGD 159 per transaction, if the transaction has at least one Chanel or Hermes bag.


Please note that the customer is fully responsible for any duties and taxes that may be levied on the purchase, as well as ensuring that items purchased can be legally imported into the destination country. Restrictions and regulations may apply for certain types of items such as exotic leathers.


Please also note that we are unable to under-declare your purchases for legal reasons and unable to declare any items as a “gift” or “personal effects”.


Please contact us at sg@hunstreet.com or WhatsApp us at +65 9299 8806 for further inquiries.



Are there any shipping rules or restrictions that I should be aware of?

Please note that the customer is fully responsible for any duties and taxes that may be levied on the purchase, as well as ensuring that items purchased can be legally imported into the destination country. Restrictions and regulations may apply for certain types of items such as exotic leathers.

Your purchase will be declared at the full purchase value and we are unable to declare any items as a “gift” or “personal effects” for legal reasons.

If non-payment of duties and taxes results in the package being returned to Huntstreet Singapore’s address, the customer is responsible for the return shipping fee.

RETURNS

What is Huntstreet's return policy?

We do not accept returns for:
- Items on Discount/Sale
- Items purchased from Showroom  
- International orders outside of Singapore
- Non-Fitted Items (Bags, Small Leather Goods and Accessories)
- Items marked NON-RETURNABLE
- Items that have been received by buyer for more than 2 days
- Items from sellers outside of Singapore

For items where returns are accepted (online purchase of clothing and shoes), buyers must submit a Return Request within 24 hours after they have received their item via WhatsApp at +65 9299 8806 or email sg@huntstreet.com. After 24 hours and if no returns notification received from the buyr, the item is considered to be a final sale.


Please note that we only accept returns in the form of store credit that can be used to shop again on the platform.


Please note: - Return item has to be received by Huntstreet within 2 days after receipt of order. Please inform us of your tracking number via Whatsapp so we can track the items you are returning.

- Item needs to be in the exact condition as when shipped to buyer, with all Huntstreet tags still attached.

- Return your item to the following address during our operational hours:

Huntstreet Singapore
201 Henderson Road, #04-10 Apex@Henderson, Singapore 159545
Attn: HuntStreet Returns Team

Mon - Fri (11am to 5pm) and Sat (11am to 5pm). Closed on Sundays and public holidays


After the item has been received and reviewed by our team, the item will be cancelled and the selling price of the item (minus shipping fees) will be credited to your store credit account.


How do I submit a return request?

We pride ourselves for being the platform of choice for our community of buyers who love sourcing for luxury items that are well-priced and highly curated on Huntstreet. Client satisfaction is of utmost importance to us and we want you to love your purchases through our platform!

In a scenario where you may have issues with the item you received from your seller, please be sure to flag this within 24 hours of receiving the item. You may do so by contacting our Customer Service via Whatsapp at +65 9299 8806 or email us at sg@huntstreet.com and you will need to input specific complaint details regarding your item and include detailed photos as well. Our team will review your complaint and get back to you within 24 hours thereafter. We may, at times, need to arrange to collect the item from you for further investigation. In the unlikely event that your received item is indeed found to be non-compliant after our checks, Huntstreet will cancel the order and process a full refund to you in the form of Huntstreet Store Credits.

IMPORTANT: Any issue with your item must be flagged through Your Account within 24 hours of you receiving the item, failing which your order shall be considered as final sale with no returns permissible.


We've Updated our Terms & Conditions
Please review our updated terms and conditions and policies at www.huntstreet.sg/terms-and-conditions.
By continuing to access the HuntStreet website; using HuntStreet services, or by closing this dialog, you agree to our updated terms and conditions and policies.